Stakeholder Communication

To realize the goals and vision of sustainable management, Billion Group follows the GRI Standards 2021 stakeholder identification criteria for ESG (Environmental, Social, Governance) aspects. After identification by external experts and discussion with the Company, the results confirmed that the stakeholders in 2025 are employees and other workers, shareholders and other investors, customers, suppliers/contractors, banking institutions, and media, a total of 6 categories, which remain unchanged from 2024.

Stakeholders Communication Channels 

Billion values the opinions of stakeholders and provides diversified communication mechanisms and interactions with stakeholders. Through various channels, Billion understands the needs of stakeholders, their expectations for Billion and their concerns for sustainable development issues. In addition to responding immediately, Billion also takes the opinions and results of stakeholders as references for promoting corporate social responsibility and sustainable development plans.

2025 Stakeholder Communication Status

Employees and Other Workers

Item Description
Importance to the Company Talent is a core asset that drives corporate innovation and transformation, and is key to sustaining service quality and operational resilience.
Priority Issues Employee Diversity & Equal Opportunity
Occupational Health & Safety
Communication Channels / Frequency Employee Welfare Committee: Quarterly welfare meetings
Employee Suggestion Box: Collect feedback anytime
Complaint Channel: admin@billion.com
Communication Goals Conduct in-depth employee interviews
Understand employee needs
Diversified communication channels
Create an inclusive and fair workplace
Improve employees’ work-life balance
Communication Effectiveness Held four Employee Welfare Committee meetings in 2025 to review welfare fund use and benefit programs.
Continued diverse employee club activities to promote cross-functional exchange and inclusion.
Employee care covered work, life, and health-related needs, with 10 work-related in-depth interviews conducted in 2025.
NoonSpare held four employee communication meetings in 2025 and maintained employee suggestion boxes and grievance channels.
NoonSpare reported one grievance case in 2025,which was closed on November 12 of the same year.

Customers

Item Description
Importance to the Company Customers are co-creators of corporate value. By deepening partnerships, we work together to advance the application and implementation of integrated green energy solutions.
Priority Issues Economic Performance
Information Security / Customer Privacy
Customer Health and Safety
Innovative Products and Technology
Customer Relationship Management
Communication Channels / Frequency Conduct one to two customer satisfaction surveys annually
Provide multiple communication channels, including phone, business visits, email, and official LINE account
Dedicated sales representatives as contact windows Company website business contact email: sales@billion.com.tw
Communication Goals Achieve average customer satisfaction score of 9.5+ for power products
Add 10 new clients to the power businessdivisions within 5 years
BEC Technologies’ final customer satisfaction target is an average score above 9.2.
Billion Watts’ average customer satisfaction to exceed 9.1 within five years.
Billion Watts’ average survey response rate to increase by 1% year over year within five years.
Billion Watts’ PV and energy storage customer base to grow by 1% within five years.
NoonSpare’s new customer sales to account for over 20% of revenue within two years.
Communication Effectiveness Billion Electric customer satisfaction averaged 9.17 points (annually).
Billion Watts customer satisfaction averaged 8.94 points (semiannually).
BEC Technologies customer satisfaction exceeded 9.5 points (semiannually).
Billion EVC customer satisfaction averaged 9.27 points (annually).
NoonSpare annual customer satisfaction exceeded 98% (semiannually).
In 2025, Billion Watts sent two regular customer greeting messages, with 200‒300 messages each time.

Suppliers/Contractors

Item Description
Importance to the Company Building a resilient and transparent sustainable supply chain is fundamental to product reliability and green manufacturing.
Priority Issues Economic Performance
Supplier Social Assessment
Supplier Environmental Assessment
Innovative Products and Technology
Information Security
Communication Channels / Frequency Maintain diverse and effective communication channels with suppliers, including face-to-face meetings, email, phone, and LINE or other messaging apps
Conduct random supplier evaluation checks regularly
Perform one supplier risk assessment annually
Hold price negotiation meetings as needed
ESG website provides stakeholder surveys to collect feedback anytime
Complaint and contact channel: admin@billion.com
Communication Goals Enhance competitiveness through supplier price negotiations
Hold 40 price negotiation meetings within 5 years
Communication Effectiveness In 2025, the Company and Billion Watts conducted 52 price negotiations.
In 2025, the Company and Billion Watts sampled 15 suppliers for re-evaluation.
In 2025, the Company completed risk level assessments for 104 suppliers.
In 2025, the Company and Billion Watts obtained 163 signed Integrity Commitment Letters.
In 2025, Billion EVC held one review meeting.
In 2025, NoonSpare completed supplier evaluations for four suppliers.
In 2025, no supplier grievance cases were reported across Billion Group.

Shareholders and Other Investors

Item Description
Importance to the Company Shareholders and investors support the Company’s long-term development, while information disclosure and communication mechanisms help enhance governance transparency and market trust.
Priority Issues Economic Performance
Innovative Products and Technology
Business Strategy and Market Competitiveness
Operational Performance and Financial Information
Communication Channels / Frequency Hold one annual shareholders’ meeting
Provide one annual report each year
Company website provides timely updates with the latest news
Communication Goals Ensure shareholders and investors have access to the latest company information
Communication Effectiveness Held the Annual General Shareholders’ Meeting and provided the annual report on May 22, 2025.
Issued 75 Chinese and 75 English material announcements in 2025.
Held four investor conferences in 2025.
No grievance cases were reported in 2025.

Banking Institutions

Item Description
Importance to the Company Financial institutions provide funding support and guarantee limits to ensure smooth project progress, reduce operating capital pressure,and increase the efficiency of corporate fund utilization. They also pay long-term attention to Billion Electric's finances and provide timely assistance.
Priority Issues Economic Performance
Innovative Products and Technology
Risk Management
Information Security
Communication Channels / Frequency Maintain diverse communication channels with banks at any time, including phone, business visits, and email
Company website provides timely updates with the latest news
Regularly publish annual reports and financial statements
ESG website provides stakeholder surveys to collect feedback at any time
Communication Goals Provide timely market information from financial institutions
Obtain funding, transaction facilitation, and preferential terms from financial institutions
Communication Effectiveness Issued the 2025 financial statements and annual report.
In 2025, Billion Group participated in Energy Taiwan and Net-Zero Taiwan, held seminars and investor conferences, and invited financial institutions to better understand its products and business model.
In 2025, the Group maintained strong relationships with banks and bills finance companies, with competitive NTD and USD time deposit/RP rates (NTD: 1.24%‒1.7%; USD: 4.2%‒4.8%).
In 2025, the Group maintained stable credit facilities with partner banks to support business expansion.

Media

Item Description
Importance to the Company Media serve as an important bridge between the Company and external society, helping communicate information on operations, sustainabil￾ity actions, energy transition, and product safety, while enabling the Company to understand market, policy, and social concerns.
Priority Issues Industry Market Trends
Corporate Image and Social Responsibility
Product and Service Innovation
Policy and International Cooperation
Customer Needs and Solutions
Communication Channels / Frequency Occasional business visits
Dedicated spokesperson email
At least two investor conferences per year
ESG website provides stakeholder surveys to collect feedback anytime
Communication Goals Through transparent, timely, and accurate information disclosure, the Company helps media understand its operations, sustainability actions,energy transition efforts, and product safety, while enhancing public understanding of its sustainable development direction.
Communication Effectiveness In 2025, Billion Electric, Billion Watts, and Billion EVC issued 33 press releases, including four on the SDGs Star Seed Program, one ESG activity, two seminars, three exhibitions, and 23 news updates.
In 2025, four investor conferences were held,including one self-hosted and three invited sessions.
In 2025, 16 physical events were held, with 1,040 in-person participants and 600 online participants.