Stakeholder Communication

Stakeholder Engagement

In order to implement the Goal and vision of sustainable operation, the Group follows the GRI Standards 2021 Stakeholder Identification Guidelines for three aspects of ESG (environmental protection, social responsibility, and corporate governance), and the external experts refer to the results of the 2021 stakeholder survey and the actual or potential, positive or negative impact of the economic environment and the crowd (including human rights) on the company to score, and refer to the type of stakeholders in the industry, and review the relevance of various types of stakeholders and Billion with on-site colleagues to discuss and confirm.


Based on the results of external experts’ identification and discussion with Billion, it is confirmed that the stakeholders in 2022 are employees and other workers, shareholders and other investors, customers, suppliers/contractors, banking institutions, media, etc., the same as 2022.

Stakeholders Communication Channels 

Billion values the opinions of stakeholders and provides diversified communication mechanisms and interactions with stakeholders. Through various channels, Billion understands the needs of stakeholders, their expectations for Billion and their concerns for sustainable development issues. In addition to responding immediately, Billion also takes the opinions and results of stakeholders as references for promoting corporate social responsibility and sustainable development plans.

2023 Stakeholder Communication Status

Employees and Other Workers

Stakeholder Value for Billion Employee dedication is the main asset for a company's sustainable operations.
Priority Issues of Concern Employee Diversity and Equal Opportunities
Occupational Safety and Health
Communication Channels / Frequency Conduct quarterly employee welfare meetings.
Conduct quarterly labor-management meetings.
Provide an employee suggestion box to collect feedback at any time.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Effectiveness In 2023, a total of 4 employee welfare meetings and labor-management meetings were held.
0 employee complaint cases in 2023.
Increased employee benefits implemented starting in 2024, including childbirth grants, child care subsidies, special leave days exceeding statutory requirements, children's education scholarships, etc.

Customers

Stakeholder Value for Billion Building Long-Term Trust and Collaboration: Providing Exceptional Products and Services
Priority Issues of Concern Economic Performance
Information Security / Customer Privacy
Customer Health and Safety
Innovative Products and Technologies
Customer Service Management
Communication Channels / Frequency Conduct customer satisfaction surveys once or twice a year.
Provide diverse communication channels for customers, including phone, sales visits, email, and official Facebook page.
Customer complaint handling process in place
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Effectiveness Billion Customer Satisfaction Survey Average Score Above 9
Billion Watts Customer Satisfaction Survey Average Score Above 9
Total of 1,467 Facebook followers
No Complaints in the Year 2023

Suppliers/Contractors

Stakeholder Value for Billion Effective supplier management lays the foundation for corporate development.
Priority Issues of Concern Economic Performance
Supplier Social Assessment
Supplier Environmental Assessment
Innovative Products and Technology
Information Security
Communication Channels / Frequency Maintain good and diverse communication channels with suppliers, including face-to-face communication, email, phone, Line, Skype, and other communication software.
Conduct regular random checks by administering supplier evaluation forms.
Conduct an annual supplier risk level assessment.
Hold negotiations and bargaining meetings periodically.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Complaints and contact channel: admin@billion.com
Communication Effectiveness Supplier evaluations were conducted for over 15 companies in 2023.
A total of 155 suppliers underwent risk assessment in 2023.
More than 20 negotiation meetings were held.
In 2023, 92 integrity commitment agreements were signed.
There were no reported complaints in 2023.

Shareholders and Other Investors

Stakeholder Value for Billion Priority Issues of Concern
Priority Issues of Concern Economic Performance
Innovative Products and Technology
Operational Strategy and Market Competition
Operational Performance and Financial Information
Communication Channels / Frequency Conducting an annual shareholders' meeting
Providing an annual report
Updating the company website with the latest news at all times
Timely updates of significant information on the Market Observation Post System
Complaints and contact channel: admin@billion.com
Communication Effectiveness On June 7, 2023, the annual general shareholders meeting was held, and the annual report was provided.
In 2023, 42 announcements were released in Chinese and 20 in English.
In 2023, four conference were held.
From August 30 to August 31, 2023, the company participated in the "Taiwan Renewable Energy Day" online forum, organized by Quantum International Corp. (QIC), totaling 7 sessions with the participation of 33 domestic and foreign investors.
There were no complaints reported in the fiscal year 2023.

Banking Institutions

Stakeholder Value for Billion Long-Term Financial Oversight of Billion with Timely Support
Priority Issues of Concern Economic Performance
Innovative Products and Technology
Risk Management
Information Security
Communication Channels / Frequency Maintain diverse and readily available communication channels with banking institutions, including phone, business visits, and email.
Updating the company website with the latest news at all times
Regularly announce the company's annual reports and financial statements.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Communication Effectiveness Optimizing the credit conditions for group loans from requiring a guarantor to not needing a natural person guarantee.
Maintaining deposit interest rates in New Taiwan Dollars (NTD) and US Dollars (USD) at 1.2% and 5.4% or above, which are favorable compared to market conditions.
In line with the sustained growth in revenue, the group has expanded its borrowing limits by establishing relationships with four additional banks: Fubon Bank, Mega International Commercial Bank, Bank of Taiwan, and Bank the Export–Import Bank of the Republic of China.

Media

Stakeholder Value for Billion Raise public awareness through company announcements.
Priority Issues of Concern Industry Market Trends
Corporate Image and Social Responsibility
Product and Service Innovation
Communication Channels / Frequency Established a spokesperson hotline.
Hold at least two or more press conferences annually.
Set up stakeholder questionnaires on the ESG website to collect feedback at any time.
Communication Effectiveness In 2023, 23 press releases were issued
In 2023, 4 briefing sessions were conducted (1 organized by ourselves and 3 by invitation)
From August 30 to August 31, 2023, the company participated in the "Taiwan Renewable Energy Day" online forum, organized by Quantum International Corp. (QIC),
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