Stakeholder Communication
To realize the goals and vision of sustainable management, Billion Group follows the GRI Standards 2021 stakeholder identification criteria for ESG (Environmental, Social, Governance) aspects. After identification by external experts and discussion with the Company, the results confirmed that the stakeholders in 2024 are employees and other workers, shareholders and other investors, customers, suppliers/contractors, banking institutions, and media, a total of 6 categories, which remain unchanged from 2023.
Stakeholders Communication Channels
Billion values the opinions of stakeholders and provides diversified communication mechanisms and interactions with stakeholders. Through various channels, Billion understands the needs of stakeholders, their expectations for Billion and their concerns for sustainable development issues. In addition to responding immediately, Billion also takes the opinions and results of stakeholders as references for promoting corporate social responsibility and sustainable development plans.
Related Link:
Identification and Communication with Stakeholders
2024 Stakeholder Communication Status
Employees and Other Workers
| Item | Description |
|---|---|
| Importance to the Company | Employees’ dedication is the foundation of the Company’s sustainable operations. |
| Priority Issues | Employee Diversity & Equal Opportunity |
| Occupational Health & Safety | |
| Communication Channels / Frequency | Employee Welfare Committee: Quarterly welfare meetings |
| Employee Suggestion Box: Collect feedback anytime | |
| Complaint Channel: admin@billion.com | |
| Communication Goals | Conduct in-depth employee interviews |
| Understand employee needs | |
| Diversified communication channels | |
| Create an inclusive and fair workplace | |
| Improve employees’ work-life balance | |
| Communication Effectiveness | Held four Welfare Committee and labor-management meetings in 2024; no labor disputes were filed |
| Introduced five new employee welfare measures in 2024, including maternity allowances, childcare subsidies, extended basic leave, scholarships for employees’ children, and staff club subsidies | |
| Installed employee suggestion boxes at all sites to strengthen communication on welfare, life, safety, and health; conducted four in-depth labor-management discussions in 2024 | |
| NoonSpare held 2 all-staff meetings and maintained a suggestion box |
Customers
| Item | Description |
|---|---|
| Importance to the Company | Customers are the Company’s source of revenue. Long-term trust and cooperation are the core of improving products and services. |
| Priority Issues | Economic Performance |
| Information Security / Customer Privacy | |
| Customer Health and Safety | |
| Innovative Products and Technology | |
| Customer Relationship Management | |
| Communication Channels / Frequency | Conduct one to two customer satisfaction surveys annually |
| Provide multiple communication channels, including phone, business visits, email, and official LINE account | |
| Dedicated sales representatives as contact windows | |
| Company website business contact email: sales@billion.com.tw | |
| Communication Goals | Telecom and power product customer satisfaction final target average score of 9.5 or above |
| Add 10 new customers in the Telecom and Power Division within 5 years | |
| Billion Watts to achieve an average satisfaction score of 9.1 or above within 5 years | |
| Billion Watts to increase the average survey response rate by 1% annually within 5 years | |
| Billion Watts to increase photovoltaic and energy storage customers by 1% within 5 years | |
| NoonSpare to have new customer sales account for more than 20% of revenue within 2 years | |
| Communication Effectiveness | Billion Group customer satisfaction survey results averaged above 4 (semi-annual to annual) |
| Billion Watts customer satisfaction survey averaged above 9 (twice per year) | |
| Facebook fan page reached 3,825 followers | |
| In 2024, Billion Watts regularly sent greeting messages (three times per year, 200–300 messages each) | |
| NoonSpare achieved an annual customer satisfaction rate of over 90% |
Suppliers/Contractors
| Item | Description |
|---|---|
| Importance to the Company | Effective supplier management lays the foundation for corporate development. |
| Priority Issues | Economic Performance |
| Supplier Social Assessment | |
| Supplier Environmental Assessment | |
| Innovative Products and Technology | |
| Information Security | |
| Communication Channels / Frequency | Maintain diverse and effective communication channels with suppliers, including face-to-face meetings, email, phone, and LINE or other messaging apps |
| Conduct random supplier evaluation checks regularly | |
| Perform one supplier risk assessment annually | |
| Hold price negotiation meetings as needed | |
| ESG website provides stakeholder surveys to collect feedback anytime | |
| Complaint and contact channel: admin@billion.com | |
| Communication Goals | Enhance competitiveness through supplier price negotiations |
| Hold 40 price negotiation meetings within 5 years | |
| Communication Effectiveness | Held 40 price negotiation meetings in 2024 |
| Conducted re-evaluations on 15 suppliers in 2024 | |
| Completed supplier risk assessments for 159 suppliers in 2024 | |
| Collected 152 signed Integrity Commitment Letters from suppliers in 2024 | |
| No complaint cases in 2024 | |
| Billion EVC held one supplier review meeting in 2024 | |
| NoonSpare completed evaluations for 10 suppliers in 2024 | |
| NoonSpare collected 10 signed Integrity Commitment Letters from suppliers in 2024 |
Shareholders and Other Investors
| Item | Description |
|---|---|
| Importance to the Company | Shareholders are the foundation of the Company and play a key role in guiding its development direction. |
| Priority Issues | Economic Performance |
| Innovative Products and Technology | |
| Business Strategy and Market Competitiveness | |
| Operational Performance and Financial Information | |
| Communication Channels / Frequency | Hold one annual shareholders’ meeting |
| Provide one annual report each year | |
| Company website provides timely updates with the latest news | |
| Communication Goals | Ensure shareholders and investors have access to the latest company information |
| Communication Effectiveness | Held the shareholders’ meeting on May 29, 2024, and provided the annual report |
| Published 38 major announcements in Chinese and 38 in English in 2024 | |
| Held four investor conferences in 2024 | |
| No shareholder or public complaints received in 2024 |
Banking Institutions
| Item | Description |
|---|---|
| Importance to the Company | Financial institutions provide funding support and credit guarantees, enabling smooth business operations. They also help reduce working capital pressure and improve capital utilization efficiency, while closely monitoring Billion Group’s financials and offering timely assistance. |
| Priority Issues | Economic Performance |
| Innovative Products and Technology | |
| Risk Management | |
| Information Security | |
| Communication Channels / Frequency | Maintain diverse communication channels with banks at any time, including phone, business visits, and email |
| Company website provides timely updates with the latest news | |
| Regularly publish annual reports and financial statements | |
| ESG website provides stakeholder surveys to collect feedback at any time | |
| Communication Goals | Provide timely market information from financial institutions |
| Obtain funding, transaction facilitation, and preferential terms from financial institutions | |
| Communication Effectiveness | Published 2024 financial report and annual report |
| In 2024, Billion Group participated in the Taiwan International Smart Energy Week and Taiwan International Net-Zero Sustainability Expo, hosted seminars, and held investor conferences, inviting financial institutions to gain deeper understanding of the Group’s products and operations | |
| Despite global interest rate cuts, maintained deposit interest rates above market levels: 1.24% for TWD and over 4.8% for USD | |
| Coordinated with business expansion to maintain stable bank credit lines |
Media
| Item | Description |
|---|---|
| Importance to the Company | Assist in promoting brand image, amplifying the Company’s influence in green energy and sustainability, enhancing public awareness of corporate value, and collecting market trends and social feedback through two-way communication to support strategy adjustment and market expansion. |
| Priority Issues | Industry Market Trends |
| Corporate Image and Social Responsibility | |
| Product and Service Innovation | |
| Policy and International Cooperation | |
| Customer Needs and Solutions | |
| Communication Channels / Frequency | Occasional business visits |
| Dedicated spokesperson email | |
| At least two investor conferences per year | |
| ESG website provides stakeholder surveys to collect feedback anytime | |
| Communication Goals | Enhance brand image and market recognition, promote sustainability concepts, build understanding and trust in the market, collect industry trends and feedback, and strengthen influence in policy and international cooperation. |
| Communication Effectiveness | In 2024, Billion Group, Billion Watts, and Billion EVC issued 43 press releases: 12 on public welfare, 10 on seminars, 5 on exhibitions, and 16 on news updates. |
| In 2024, held 4 investor conferences (1 hosted, 3 invited) and organized 9 physical events with 692 in-person participants and 950 online participants. |
